Customer Policy

Customer Service Policy

At Yumi Furnitures, our customers are at the heart of everything we do. We're committed to providing an exceptional shopping experience, from the moment you browse our furniture to long after your purchase is delivered. This policy outlines our commitment to you and sets the standards for the service you can expect from our team. Our aim is to ensure every interaction is a positive one, reflecting our dedication to quality, transparency, and trust.

1. Our Commitment to Communication

We believe that clear and timely communication is essential. Our customer service team is highly trained and knowledgeable about all our products and services. We pledge to:

• Respond promptly: We aim to respond to all inquiries received via email or our contact form within 24-48 business hours. During busy periods, we'll do our best to acknowledge your message and provide an expected resolution timeframe.

• Be accessible: Our customer service team is available via email at support@yumifurnitures.co.uk and through the contact form on our website during standard business hours. We don't currently offer phone support, as we find written communication allows us to provide a more detailed and accurate record of your query.

• Provide accurate information: We'll provide you with clear, honest, and comprehensive information about our sofas, delivery times, and policies. If we don't have an answer immediately, we'll find it and get back to you.

2. Order and Delivery Service

We understand that you're excited to receive your new furniture. Our delivery process is designed to be as smooth as possible. We commit to:

• Transparent updates: After you place your order, we'll send you an order confirmation. Once your item is dispatched, you'll receive a tracking link or an update with an estimated delivery date.

• Professional delivery: Our delivery partners are carefully selected to handle your furniture with the utmost care. We expect them to be courteous and professional. If you have any issues with your delivery experience, please notify us immediately.

• Addressing delivery issues: In the unlikely event of a delay or a problem with your delivery, we'll actively work with our partners to resolve the issue as quickly as possible and keep you informed.

3. Returns, Refunds, and Aftercare

Your satisfaction is our priority. We stand by the quality of our products and have a fair and transparent policy for returns and aftercare. We promise to:

• Handle returns efficiently: We'll process all return requests in accordance with our Returns Policy. Once a return is approved and the item is received, we'll initiate your refund promptly.

• Support product-related issues: Should your sofa arrive with a manufacturing defect or sustain damage during transit, we'll take full responsibility. We'll work with you to arrange for a repair, a replacement, or a refund as per your rights and our policy.

• Provide after-sales support: Our commitment doesn't end with delivery. If you have questions about assembly, care instructions, or any other aspect of your furniture after it has been delivered, please don't hesitate to reach out to us.

4. Feedback and Continuous Improvement

Your feedback is invaluable to us. It helps us grow and improve our services. We encourage you to:

• Share your thoughts: We welcome your comments, suggestions, and feedback, both positive and constructive. We use this information to train our team, refine our processes, and enhance our product offerings.

• Review our products: We encourage you to leave a review on our website to help other customers make informed decisions about their purchases.

At Yumi Furnitures, our goal is to not just meet but exceed your expectations. We're dedicated to providing you with a seamless and enjoyable shopping experience. We thank you for choosing us to be a part of your home.